ServiceCEO Mobile
One of the biggest challenges faced by service companies today is the coordination between the back office, internal management systems and technicians out in the field. This coordination is critical to your success, as any miscues can result in an unproductive workforce and upset customers - directly impacting your bottom line.
Thanks to the availability of incredible technology in the form of Smart phones, PDAs and Netbooks, field service companies can overcome this hurdle. These mobile devices, combined with the right software, can give your field technicians instant access to the real-time information they need to perform their jobs at the highest level, in a timely and professional manner.
When your technicians are out in the field and use ServiceCEO Office Edition Mobile to instantly access the back office, key tasks such as communication, job management, dispatching and routing take place in real-time. With ServiceCEO Office Edition Mobile you can reduce non-productive hours for your field staff, increase billable hours and deliver superior customer service.
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ServiceCEO Mobile
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| View All Jobs For Day |
Yes
|
Yes
|
|---|---|---|
| Track Employee Job Time |
Yes
|
Yes
|
| Manage Teams Of Workers |
Yes
|
Yes
|
| Field Access To Job Information |
Yes
|
Yes
|
| Map jobs via Google maps |
Yes
|
No
|
| Update Job Status/Stage |
Yes
|
Yes
|
| Update Job Charges |
Yes
|
Yes
|
| Receive Payments |
Yes
|
Yes
|
| Update Job Notes |
Yes
|
No
|
| Capture Invoice Notes |
Yes
|
Yes
|
| Equipment Tracking History |
Yes
|
Yes
|
| Access Service Contract Details |
Yes
|
Yes
|
| Create Follow Up Job |
Yes
|
Yes
|
| Create New Job |
Yes
|
Yes
|
| Customer Signature Capture |
Yes
|
No
|
| Capture Job Photos |
Yes
|
No
|
| Photos FTP upload to customer server |
Yes
|
No
|
| Update Job Custom Fields |
Yes
|
Yes
|
| Billing party details |
Yes
|
No
|
| Assign Tasks to User Group |
Yes
|
No
|
| Display/edit task details |
Yes
|
No
|
| GPS |
Yes
|
No
|
| Customer Signed Job Sheet Emailing |
Yes
|
No
|
| Custom Work Order templates |
Yes
|
No
|
| Works Without Cell / Wireless Coverage |
Yes
|
No
|
| Devices Supported |
|
|
| BlackBerry |
No
|
Yes
|
| Iphone |
Yes
|
Yes
|
| iPad |
Yes
|
Yes
|
| Android |
Yes
|
Yes
|
| Browser Enabled Phones |
No
|
Yes
|
| PDA's |
Yes
|
Yes
|
| Computer / Laptop / Netbook Browser |
No
|
Yes
|
| Requires Windows Mobile OS |
|
|
| Requires Windows Mobile OS |
No
|
No
|
| Manage Time Cards |
Yes
|
|
| Enable Custom Forms |
Yes
|
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| Create and View Estimates |
Yes
|
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| Create New Equipment Items |
Yes
|
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| View Customer Custom Fields |
Yes
|
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| Job and Team Geo-Tracking |
Yes
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