Press Releases
November 14, 2006 | |
THE MAIDS Home Services Selects ServiceCEO® Business Management Software to Run Its 165 Locations |  | One of the Largest Maid Services Franchisors in the United States Turns to Insight Direct's ServiceCEO to Help Improve Business Operations and Efficiencies Boston, MA - November 14, 2006 -Insight Direct, a leading provider of business management software for field service companies, announced today that THE MAIDS Home Services, one of the largest residential cleaning franchises in the United States, has selected Insight Direct's ServiceCEO ® as its software platform to manage the franchise's 165 operations. THE MAIDS use ServiceCEO to manage its franchisees' business operations including scheduling, dispatching, work orders, estimates, payroll, marketing and more. THE MAIDS developed an aggressive 9-10 month roll-out plan of ServiceCEO to its franchisees. The franchise has successfully implemented ServiceCEO in 40 of its franchise locations, and expects to have all franchisees up and running on ServiceCEO by early summer 2007. "We selected ServiceCEO because it is without a doubt, the best-of-breed solution in our industry," said Dan Kirwan, chief operating officer for THE MAIDS. "Working with Insight Direct has been a great experience for our franchise. We consider them a true partner that really understands our business and the unique challenges and needs that face a franchise organization." "We're thrilled to have THE MAIDS join our growing list of franchise customers," said Insight Direct CEO Mark Kushinsky. "We look forward to a very successful and long-term relationship." Prior to using ServiceCEO, THE MAIDS had developed and maintained proprietary software. Rather than incur the heavy costs and resources associated with maintaining its own software, THE MAIDS conducted an extensive search and evaluation for a solution that best fit its goals and provided a long-term leading edge solution. Kirwan believes ServiceCEO gives their franchise a competitive advantage in the marketplace and expects the software to directly impact the franchise's profits and efficiencies. "We recognize that developing software is not our core competency, said Kirwan. "ServiceCEO allows us to focus on what we do best and that's working closely with our franchisees and helping them grow their business." Kirwan said that one of the keys to their franchise's successful rollout has been the training and support resources provided by Insight Direct including online classes, training videos and documentation. Leveraging those resources, THE MAIDS developed its own implementation and training course that enables each franchisee to get fully trained and using ServiceCEO within one week.
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