Industries that love ServiceCEO

Appliance Repair Software

Run a more efficient Appliance Repair service business with ServiceCEO's complete range of business management software tools including complete employee access and mobile web management, dispatch board, inventory management, vendor relationship management, purchase order control, equipment tracking, employee payroll management and much more.

Landscaping Software

Manage all aspects of your Landscaping Service Business with ServiceCEO's complete set of features including work orders and route sheets, customer satisfaction tracking, estimates management and estimates reporting, complete customer relationship management and data storage capabilities, reduce manual data entry by back-office employees and much more.

Pool & Spa Service

ServiceCEO will improve your Pool & Spa Service Business management processes with features like customer satisfaction tracking, invoicing management, audit trails, QuickBooks integration, real time customer relationship management, customer web access, complete employee management module for incentive programs, raises and career advancement opportunities and much more.

Medical Equipment Installation Software

Put ServiceCEO's powerful software features to work for your Medical Equipment Installation Service Business including invoicing, employee management, dispatch control, job scheduling, customer relationship management, inventory management, quick access to all project details and customer information to better coordinate communications between staff and customers and so much more.

Maintenance Software

ServiceCEO will improve your Maintenance Service Business management processes with features like customer satisfaction tracking, invoicing management, audit trails, QuickBooks integration, real time customer relationship management, customer web access, complete employee management module for incentive programs, raises and career advancement opportunities and much more.

Window Cleaning Software

ServiceCEO will improve your Window Cleaning Service Business management processes with features like customer satisfaction tracking, invoicing management, audit trails, QuickBooks integration, real time customer relationship management, customer web access, complete employee management module for incentive programs, raises and career advancement opportunities and much more.

Run your Event Planning Service Business more efficiently with ServiceCEO's complete set of business management features including mobile dispatch board management, mobile invoicing, access multi-day schedules, adjust field technicians' status to real time conditions, customer access to up-to-the-minute job details, real time data entry in the field and much more.

Lawn and Grounds Maintenance Software

Take your Lawn and Grounds Maintenance Service Business to the next level with ServiceCEO's comprehensive set of service business management tools. Update job sub status and employee time stamping, Optimize your customer relationship feedback loop, instantly check the status of any project for details like work orders, customer feedback, equipment ordering and much more.

Computer Service Software

Manage all aspects of your Computer Service Business with ServiceCEO's complete set of features including work orders and route sheets, customer satisfaction tracking, estimates management and estimates reporting, complete customer relationship management and data storage capabilities, reduce manual data entry by back-office employees and much more.

Restoration Software

Put ServiceCEO's powerful software features to work for your Restoration Service Business including invoicing, employee management, dispatch control, job scheduling, customer relationship management, inventory management, quick access to all project details and customer information to better coordinate communications between staff and customers and so much more.

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Company > News and Events > Press Releases

Press Releases

December 31, 2000

ServiceCEO replaces COIT Services legacy system at its 100-person headquarters site and its 60 locations servicing 500 end-users throughout North America and Europe

Burlingame, CA and Boston, MA -- (BUSINESS WIRE) -- March 31, 2004 --COIT Services, Inc. and Insight Direct, Inc. announced today the signing of a comprehensive custom software development and licensing agreement making ServiceCEO® the new software solution and replacement for COIT's current legacy system.

"After a detailed six-month review of ServiceCEO, our current system and future needs, and other Field Service Management solutions available in the market, we made a careful decision to select ServiceCEO," said Brent Jenkins, Director of Information Technology, COIT Services and original developer of the COES system. "We have a comprehensive list of features that Insight Direct will be incorporating into ServiceCEO enabling COIT to take advantage of new growth opportunities and best practices that simply could never have been realized with our old COES system."

ServiceCEO controls the entire job cycle from estimating, scheduling, dispatching and work orders to back office processing of wireless field response updates, job costing, invoicing and accounts receivable. In addition, ServiceCEO provides robust customer relationship management, service contract/warranty tracking and inventory control along with employee job performance tracking, equipment assignment, commission calculations and payroll.

"COIT has made an important partnering decision for its future and we look forward to working closely with Brent and his team to make the customization and rollout of ServiceCEO a complete success," said Robin T. Miller, VP Business Development, Insight Direct.

Insight Direct works closely with its most forward-thinking customers to co-brand its Field Service Management solution and add new innovations to ServiceCEO through custom development projects.

About COIT Services
COIT Services is the largest specialty cleaning service in the $4.5 billion U.S. carpet and upholstery cleaning industry. COIT offers a full range of cleaning services for carpets, draperies, air ducts, wood flooring, upholstery, area rugs, tile and grout. COIT's restoration services specialize in returning homes and businesses back to their original condition after smoke, fire, water and wind damage. Based in Burlingame, CA, COIT can be reached at 1-800-FOR-COIT or online at www.coit.com.

About Insight Direct
Insight Direct develops and markets ServiceCEO, recognized as the leading business management software solution for IT service and other field service businesses. Since the introduction of its first-generation product in 1997, Insight Direct has sold its software in more than 15 countries to over 2,000 customers, including almost 500 IT services businesses. Some of Insight Direct's customers include COIT Services, Critter Control, Maid to Perfection, MilliCare Commercial Carpet Care, Mr. Handyman, Professional Carpet Systems, Scheidt & Bachmann USA, SparkleWashand Unilever. For more information on this Boston-based company, visit www.insightdirect.comor call 800.471.4200.