Burlingame, CA and Boston, MA -- (BUSINESS WIRE) -- March 31, 2004 --COIT Services, Inc. and Insight Direct, Inc. announced today the signing of a comprehensive custom software development and licensing agreement making ServiceCEO® the new software solution and replacement for COIT's current legacy system.

"After a detailed six-month review of ServiceCEO, our current system and future needs, and other Field Service Management solutions available in the market, we made a careful decision to select ServiceCEO," said Brent Jenkins, Director of Information Technology, COIT Services and original developer of the COES system. "We have a comprehensive list of features that Insight Direct will be incorporating into ServiceCEO enabling COIT to take advantage of new growth opportunities and best practices that simply could never have been realized with our old COES system."

ServiceCEO controls the entire job cycle from estimating, scheduling, dispatching and work orders to back office processing of wireless field response updates, job costing, invoicing and accounts receivable. In addition, ServiceCEO provides robust customer relationship management, service contract/warranty tracking and inventory control along with employee job performance tracking, equipment assignment, commission calculations and payroll.

"COIT has made an important partnering decision for its future and we look forward to working closely with Brent and his team to make the customization and rollout of ServiceCEO a complete success," said Robin T. Miller, VP Business Development, Insight Direct.

Insight Direct works closely with its most forward-thinking customers to co-brand its Field Service Management solution and add new innovations to ServiceCEO through custom development projects.

About COIT Services
COIT Services is the largest specialty cleaning service in the $4.5 billion U.S. carpet and upholstery cleaning industry. COIT offers a full range of cleaning services for carpets, draperies, air ducts, wood flooring, upholstery, area rugs, tile and grout. COIT's restoration services specialize in returning homes and businesses back to their original condition after smoke, fire, water and wind damage. Based in Burlingame, CA, COIT can be reached at 1-800-FOR-COIT or online at www.coit.com.

About Insight Direct
Insight Direct develops and markets ServiceCEO, recognized as the leading business management software solution for IT service and other field service businesses. Since the introduction of its first-generation product in 1997, Insight Direct has sold its software in more than 15 countries to over 2,000 customers, including almost 500 IT services businesses. Some of Insight Direct's customers include COIT Services, Critter Control, Maid to Perfection, MilliCare Commercial Carpet Care, Mr. Handyman, Professional Carpet Systems, Scheidt & Bachmann USA, SparkleWashand Unilever. For more information on this Boston-based company, visit www.insightdirect.comor call 800.471.4200.

Contacts:
John Dedrick
Executive Vice President
COIT Services, Inc.
800.367.2648
johnd@coit.com

Jane White
Insight Direct, Inc.
800.471.4200 x224
jwhite@insightdirect.com