Boston, MA -- February 27, 2006 --Insight Direct, a leading provider of business management software for IT and other field service businesses, announced today that Expetec Technology Services, a leading computer services franchisor, has selected Insight's ServiceCEO as the software platform for the management of all of the company's 50 franchisees.

Expetec, which specializes in providing IT services to Small and Medium Business (SMB), had been using other third-party software programs for almost two years before the company decided it needed to make a change.

According to Expetec Operations Manager Bryan German, previous software programs were difficult to implement and use, were not very flexible, and lacked the ability to effectively manage some of the franchise's basic business needs including processing work orders, entering and tracking customer information, as well as reporting and analyzing marketing campaigns. In addition, many of the franchisees didn't have the ability to view and modify their specific franchisee information. German added that not only was ServiceCEO easy to get up and running in just a few short weeks but has continued to meet and exceed his expectations.

"We were growing increasingly frustrated with the programs we were using. Our franchisees were very unhappy so it was great that ServiceCEO came along when it did," said German. "We finally now have the solution that will help us improve our business operations."

German said the choice of ServiceCEO was based on a number of factors including Insight Direct's proven experience working with franchise systems. Also, in making its decision, Expetec cited ServiceCEO's:

• ease of use;
• flexibility to adapt to the franchise's workflow and business model;
• ability to track marketing campaigns effectively;
• capability to manage customer information and work orders at any point in the life cycle;
• ability to quickly and efficiently schedule service technicians;
• and the ability to integrate easily to QuickBooks.

ServiceCEO is currently used by several of Expetec's franchisees with plans to roll out to the remainder of the franchisees within the next two months. German said Expetec views ServiceCEO as the best-of-breed total business solution at the franchisee level while also providing the franchisor the tools and view necessary to strengthen the link between the franchisor and franchisees.

German said he expects ServiceCEO to have an immediate impact on the company's bottom line and looks forward to increasing his organization's operational efficiencies, lowering costs and increasing its overall revenue.

"We're excited to have Expetec join our growing list of computer services customers," said Insight Direct CEO Mark Kushinsky. "We're thrilled to learn that ServiceCEO is already having a significant impact on the way Expetec runs its business and we look forward to continuing to help the company reach new levels of efficiency and profitability in the future."

Expetec formed an evaluation committee made up of several franchisor and franchisee representatives. After an extensive search and rigorous evaluation process that included 15 other software programs, the group unanimously agreed that ServiceCEO was the best solution in the market and most qualified to meet their business objectives.

"While carefully evaluating a host of solutions, we found that ServiceCEO continually rose to the top as the right fit to help us optimize our business," said German.

About Expetect
Founded in 1996, Expetec specializes in providing cost effective IT services to Small and Medium Business (SMB). As an HP Business Partner, IBM Business Partner and IBM Global Services Provider, Expetec provides services to customers small and large. Whether your company has one computer or thousands; Expetec is your "Trusted Name in Technology Services." For more information, visit www.expetec.com.

About Insight Direct
Insight Direct develops and markets ServiceCEO, recognized as the leading business management software solution for IT service and other field service businesses. Since the introduction of its first-generation product in 1997, Insight Direct has sold its software in more than 15 countries to over 2,000 customers, including almost 500 IT services businesses. Some of Insight Direct's customers include COIT Services, Critter Control, Maid to Perfection, MilliCare Commercial Carpet Care, Mr. Handyman, Professional Carpet Systems, Scheidt & Bachmann USA, SparkleWashand Unilever. For more information on this Boston-based company, visit www.insightdirect.comor call 800.471.4200.

Media Contact:
John Ponte
Insight Direct, Inc.
800.471.4200 x275
jponte@insightdirect.com