ServiceCEO March 2005 Newsletter

Announcing the ServiceCEO Referral Program

Refer a Customer to Us and We Will Add 60 Support Minutes (a $100 value) to Your Account!

Our customers continue to be our best marketing secret, simply through word-of-mouth referrals. That's why we are giving our customers an incentive through our new ServiceCEO Referral Program.

How the ServiceCEO Referral Program Works

If you refer a company to us and they purchase ServiceCEO within 30 days, we will credit your Technical Support Plan account with 60 minutes (a $100 value).

To refer a company to us, please complete the submission form below and we will contact your colleague.

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Send us management & technology tips you find interesting. And, if you want your company to appear in ServiceCEO® Newsletter, drop us a line!

ServiceCEO 5.5 Released

Microsoft® Outlook® Integration

Roles-Based Pay Rates

Customer Resources for Release 5.5
Existing customers with an active Membership Plan may upgrade to ServiceCEO 5.5 at no charge. In addition, a new Advanced Billing training class has been added to our roster - it occurs on Thursdays at 10:00am ET.

We want to thank the over 30 companies who participated in our Beta Program to make Release 5.5 a success!

Interested in what's coming next in Release 5.6? Then join the Beta Program today!

ServiceCEO 5.5 has a number of exciting new features:

New Billing Center and Advanced Billing Functionality - The new Billing Center feature simplifies and automates the process of managing invoices and tracking of receivables all from one screen to ensure completed work gets billed and customers never lose a penny of expected revenue.

Third-Party Bill Payment - In addition, the new Billing Center allows third-party billing for services delivered to customers on their behalf.

Microsoft® Outlook® Integration - Customers now have the flexibility to use Microsoft’s Outlook XP and 2003 to send/receive e-mail messages and automatically file them by customer account within ServiceCEO.

Roles-Based Pay Rates - Customers can now assign multiple roles and different pay rates to each employee or contractor on their staff.

Skills-Based Job Scheduling - Customers can now set up skills-based rules to ensure each scheduled job has assigned the appropriate type and amount of resources.

New Overtime Rules Engine - The Overtime Rules Engine calculates projected overtime scenarios so job schedulers can minimize excess payroll expenses.

New Customer Data Entry Templates - ServiceCEO has automated common data entry tasks to help customer service representative respond more quickly to calls.

Myhome International Plc Launches Co-Branded ServiceCEO

Myhome International Plc renews their 5-year old partnership with Insight Direct by launching a co-branded ServiceCEO offering to its 15 franchise operators in the UK.

Co-branding ServiceCEO allows customers to establish their own software brand and develop a template database tailored to their unique business practices

ServiceCEO's International Appeal: 15 Countries Worldwide

With ServiceCEO, companies worldwide are supported with:

Over two hundred companies in 15 countries worldwide have put their trust in ServiceCEO in order to gain a competitive advantage.

Although many of our customers like Myhome International Plc compete on a local level, they are searching globally for the best products to help them grow their businesses. As a result, ServiceCEO's reach is growing rapidly in international markets, especially in Australia, Canada and the United Kingdom.

Chris Elders, founder and owner of Elders Pest Control in Australia, considers “ServiceCEO to be a major competitive advantage.” According to Chris both ServiceCEO and the Insight Direct staff “have changed the way we work and made our employees far more productive.”

In addition, the Member Center offers pre-recorded training videos to customers 24 hours a day, seven days a week to accommodate the schedules of our international customers.

Moreover, Insight Direct is actively expanding our international Reseller Partner Program to provide customers with convenient, regional options to purchase licenses, as well as receive deployment services, consulting and training.