ServiceCEO December 2004 Newsletter

Our Hearts Go Out to Those Affected by the Tragedy in South Asia

Aid relief is desperately needed to help the millions affected by this international disaster

The earthquake and resulting tsunami that struck South Asia this past weekend has claimed over 120,000 lives. It is difficult to comprehend what the people in this area have endured and what it will take to bring life back to normal in the countries affected.

Our hearts go out to the families of those who lost loved ones this past weekend and we encourage you to consider donating to the American Red Cross or other agencies helping the people of South Asia.

Insight Direct and its employees have made a donation to the American Red Cross and we hope you will consider joining us to help provide aid relief for this terrible human tragedy.

2004 An Exciting Year >> End of Year Recap

Pictures of our new office space atop the 6th floor of 180 Canal Street in downtown Boston

2004 was a breakthrough year for us...thanks to our customers and partners!

We have added 1,000 customers this past year, more than doubled our staff to 30 people, moved into our new home by re-constructing the 6th floor of 180 Canal Street -- needless to say, it was an exciting and busy year!

We want to thank our customers for their loyalty and for their input to help make ServiceCEO the leader in Field Service Management. We also want to thank our partners for promoting ServiceCEO and extending the functionality of our software into exciting areas such as credit card processing and mobility applications.

A few 2004 highlights:

Next Customer Showcase: Window Works, 1/6 at 4:00 ET

Want to see how a 25-person window cleaning company uses ServiceCEO?

Window Works is a 25-person window cleaning company headquartered in Calgary, Alberta providing window and carpet cleaning services to residential and commercial customers.

Window Works needed to replace their custom-built FoxPro system that was hampering their growth and desire to expand into carpet cleaning. Window Works purchased ServiceCEO in July 2003, converted their FoxPro customer data and his company is now considered an advanced user of ServiceCEO.

We look forward to Mr. Carrier sharing his expertise in our software, how our online training classes helped his staff become experts and the resulting impact ServiceCEO has had on his business.

Window Works, Inc.
Customer Showcase
Thursday, 1/6 at 4pm ET