In this issue:

Computer Services Franchisor Nears Successful Rollout
Maintenance Co. Increases Productivity With ServiceCEO
New Industry-Focused Training Classes
Tips: ServiceCEO Tips of the Month
Promotions: Powered by ServiceCEO / Industry Hound

A short time ago, Expetec TechnologyServices, a leading franchise specializing in providing IT services to Small and Medium Business (SMB), selected ServiceCEO as its new business management solution. ServiceCEO was selected to run each franchisee's business operations including managing work orders and customer information, tracking marketing campaigns, scheduling, and more.

Expetec has already rolled out ServiceCEO to 32 of its franchisees. A couple more franchisees are in the process of implementing ServiceCEO and are expected to join the list of 32 in a few short weeks.

"We've been really happy with how easy it's been to get ServiceCEO in the hands of our franchisees and implemented in their operations," said Expetec Operations Manager Bryan German. "Our franchisees who are using ServiceCEO are already seeing a big impact on their efficiencies, costs and production."

German said that one of the keys to this successful rollout has been the accessibility his employees have had to Insight Direct's Member Center. Employees have been logging into the Member Center to access training videos, documentation and other helpful tools to get them up to speed on ServiceCEO.

"The online classes and training videos alone have been a huge help to our franchisees' employees," said German.

Expetec selected ServiceCEO to replace three applications the company previously used to manage its business. The company grew increasingly frustrated with Microsoft Dynamics, FieldPoint and Great Plains. German said the programs lacked the flexibility and integration the company needed. Using the three systems, Expetec lacked the ability to effectively manage some basic business functions like processing work orders, entering and tracking customer information, reporting and marketing analytics. Now, with ServiceCEO, Expetec has one centralized system that provided the franchisor the tools and view necessary to strengthen the link between the franchisor and its franchisees.

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ServiceCEO Tips of the Month

Often-used Functionality Just One Click Away

Within ServiceCEO, you can easily access most of your frequently used functions by simply right-clicking in the application - in your customer view, calendar view, job view, etc.

Log into the Member Center and watch the Right-hand Click Overview video, located in the Basic Training video section.

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Training Database Library Now Available

As part of Insight Direct's continuing commitment to helping our customers successfully implement and use ServiceCEO, we have created a Training Database Library in our Member Center. We've made it even easier for you to get started with ServiceCEO. Download an industry-specific database and you'll be well on your way.

Log into the Member Center and access the Training Database.

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Get 5%* Off Future ServiceCEO Product or Service Purchase

All you have to do is include a Powered by ServiceCEO logo and text link from your company web site’s home page to our site - it’s that easy.

In exchange for having a link to our web site from your site’s homepage, you will receive 5% off* any purchase of a ServiceCEO product or service for as long as the link remains on your site.

Sign up today and start saving on:

• ServiceCEO user licenses
  
• membership renewals
  
• mobile tech licenses
  
• credit card processing licenses
  
• Crystal Reports licenses

*Discount does not apply to technical support, data services or any other consulting services.

For more information or to take advantage of this offer, contact John Ponte at 1.800.471.4200 ext. 275 or by email at jponte@insightdirect.com.

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Announcing the Insight Direct
"Industry Hound" Contest

As you may have noticed recently, we are making an even stronger push to help all of our customers learn not only from us, but from each other. In addition to the Discussion Boards, which have been rolling for some time and now have almost 3,000 posts, we added a series of industry-focused Q&A classes, which were designed not only as a forum for getting your questions answered, but for learning from the questions and answers of businesses just like yours.

The goal of the Industry Hound Contest is to encourage everyone to experience the fantastic interaction and learning that goes on in the Discussion Boards and in our new industry-focused Q&A classes.

Here's how it works: every time you do one of the following things, you get one entry into the prize drawing (see below for prize details). The activities for which you are entered are:

• Being subscribed to an industry forum on the Discussion Boards
• Making a legitimate post to an industry forum on the Discussion Boards
• Attending an industry-focused Q&A class

There is no limit to the number of entries for one person, so the more actively you participate, the better your chances of winning.

The contest will run through the last business day of June.

After the end of the contest, a winner will be drawn and will get his/her choice of one of the following prizes:

• an iPod nano
• an Amazon.com $250 gift certificate
• a Sony Playstation Portable (PSP)

Good Luck!

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HVAC Comfortech 2006
September 13-16, 2006
Baltimore, MD

Visit Insight Direct at Booth 854

Find out more

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2006 Connections Convention & Tradeshow
September 21-23, 2006
Las Vegas, NV

Visit Insight Direct at Booth 230

Find out more

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2006 Pool Industry Expo
September 28-30, 2006
Monterey, CA

Visit Insight Direct in the Exhibit Hall.

Find out more