Customer Service Representative

Job Description

Primary responsibilities will include:

Ensuring customer satisfaction with ServiceCEO and Insight direct
Providing front line phone, email, and live chat support to customer inquiries on technical support problems and training questions
Documenting customer support tickets in ticketing system and escalating when necessary
Supporting tier two engineers in clarifying customer requests and gathering additional information
Prioritizing customer requests and following up on open issues to ensure resolution

Requirements

Required Skills and Experience:

Customer-focused
Confident self-starter who can work well under pressure in a fast paced environment
Experience implementing and supporting software solutions requiring diverse setups
High energy, dedicated and passionate, you enjoy coming to work to achieve goals
Compassionate - you enjoy teaching and helping people
Highly intelligent, book and street smart - GPA 3.0 or better
Can work well in a team environment and respond to coaching
Accurate and effective communication skills (verbal, written, interpersonal)
Strong Computer Skills (Microsoft Office Suite, Internet Savvy)

Other Notes

Compensation & Benefits: We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work!

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Customer Service Representative

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