Customer Service Representative

Job Description

Primary responsibilities will include:

  • Ensuring customer satisfaction with ServiceCEO and Insight direct
  • Providing front line phone, email, and live chat support to customer inquiries on technical support problems and training questions
  • Documenting customer support tickets in ticketing system and escalating when necessary
  • Supporting tier two engineers in clarifying customer requests and gathering additional information
  • Prioritizing customer requests and following up on open issues to ensure resolution

Requirements

Required Skills and Experience:

  • Customer-focused
  • Confident self-starter who can work well under pressure in a fast paced environment
  • Experience implementing and supporting software solutions requiring diverse setups
  • High energy, dedicated and passionate, you enjoy coming to work to achieve goals
  • Compassionate - you enjoy teaching and helping people
  • Highly intelligent, book and street smart - GPA 3.0 or better
  • Can work well in a team environment and respond to coaching
  • Accurate and effective communication skills (verbal, written, interpersonal)
  • Strong Computer Skills (Microsoft Office Suite, Internet Savvy)

Other Notes

Compensation & Benefits: We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work!