Technical Support Engineer

Job Description

Primary responsibilities will include:

Ensuring customer satisfaction with ServiceCEO and Insight direct
Providing tier two phone, email, and live chat support to customer inquiries on technical support problems and training questions li>Troubleshooting problems and providing solutions using specific product knowledge
Demonstrating a consistent sense of urgency and following up on open issues to ensure timely resolution
Developing knowledgebase and training materials to streamline processes

Requirements

Required Skills and Experience:

Confident self-starter who can work well under pressure in a fast paced environment
Experience resolving complex software application inquiries
High energy, dedicated and passionate, you enjoy coming to work to achieve goals
Compassionate - you enjoy teaching and helping people
Highly intelligent, book and street smart - Bachelors degree with GPA 3.0 or better
Can work well in a team environment and respond to coaching
Accurate and effective communication skills (verbal, written, interpersonal). Ability to present technical concepts in common language
Creative problem solving and analytical skills
Expert computer skills, including Windows Server 2003 and 2008, XP, Vista, Microsoft Office. Experience with Microsoft SQL Server 2005, including experience with database management tools, and ability to write SQL statements
1-2 years related experience required

Other Notes

Compensation & Benefits:

We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work!

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Technical Support Engineer

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