Customer Support Representative
Job Description
Are you looking to join a great company where you can be part of a dynamic, fun and exciting culture with a career path?
Insight Direct is small enough so you will get to know everyone who works here yet large enough to respond to our customers' needs. We have solid leadership and great products that can help millions of service companies optimize their business. We play hard and work hard to build great products and services for the field service industry and we're always looking for the right people to join our team. You will love working at Insight Direct; named by Boston Business Journal in 2008 as one
of the Best Places to Work.
Insight Direct is seeking a Telephone Customer Support Representative for our Technical Support Department. This position will play a key role in ensuring on-going customer satisfaction by providing timely response to incoming phone support requests. This position will be recording and reporting requests for Technical support from our customers who have a wide range of technical proficiency.
This is a gateway position at Insight Direct that offers a career path in Tech Support, Quality Assurance, Product Management, Software Engineering, or our Professional Services Department.
Responsibilities:
- Responds to customer phone inquires on technical support problems.
- Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures.
- Reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.
Requirements
- Strong Computer Skills (Windows XP\2000, Microsoft Office Suite).
- Must enjoy working with people over the phone.
- Excellent phone skills (proactive listening, patience, speaks clearly and concisely).
-
Accurate and efficient communication skills (verbal, written, interpersonal).
- Must be able to effectively prioritize issues and work well in a team environment.
Other Notes
About Insight Direct, Inc.
Insight Direct develops and markets ServiceCEO®, ServiceMountain, and VaZing, the leading business management solutions for field service businesses. At Insight Direct, we are dedicated to helping our customers, who represent many different service industries, run their businesses more efficiently and improve the quality of their professional and personal life.
Centrally located in
Boston
proper, just steps to North Station and Quincy Market, you'll enjoy our high energy, entrepreneurial, high tech culture. We are easily accessible via North Station Commuter Rail, Orange and Green line T-stops.
Compensation & Benefits
We offer competitive salary and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, paid time off and commuter benefits.
Plus, you can play pool, golden tee and Nintendo Wii at work!
To be considered, please e-mail the required information to careers@insightdirect.com
- Bulleted list of the key reasons why you should be considered for this position
- Salary history and expectations
- Attach your Resume
