Installing the .NET Framework

Several of ServiceCEO's components require the .NET framework, including:

• ServiceCEO 6.0
• ServiceCEO Mobile Tech Access

.NET is a Microsoft^® operating system platform. If you do not have the .NET framework installed on your machine, you need to install it now. For more on .NET, visit http://www.webopedia.com/TERM/d/dot_NET.html.

Note that some operating systems install .NET as part of their default installation. To see if you are already running .NET:

1. Select Start > Settings > Control Panel. The Control Panel page appears.
2. Double-click Administrative Tools. The Administrative Tools page appears.
3. If one of the two lines below is displayed in the Administrative Tools page, you already are running a version of .NET. If you do not see this line, you must install .NET before you continue. See the directions below.
   1. "Microsoft .NET Framework 1.1 Configuration" will appear if you are running .NET version 1.1.
   2. "TEXT" will appear if you are running .NET version 2.0.

If you are not running .NET, you can install it now.

.NET 1.1

To install .NET 1.1:

1. Download the .NET 1.1 installer from Microsoft's website. Point your browser to: http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&DisplayLang=en.

Caution: There are two versions of .NET available: version 1.1 and version 2.0. This document covers installing version 1.1.

2. Double-click the dotnetfx icon. The Microsoft .NET Framework 1.1 Setup dialog box appears.

3. Click Yes to begin installing the .NET package. Follow the onscreen instructions to complete the installation.

Recently, Microsoft released a service pack for their .NET framework. This service pack, called Microsoft .NET Framework 1.1 Service Pack 1, is designed to protect your computer against the more recent viruses making the rounds. You should also install this service pack before continuing.

Tip: It is always a good idea to regularly check to see if Microsoft has release security updates to .NET. You can do so by opening an internet browser and selecting Tools > Windows Update.

To install Microsoft .NET Framework 1.1 Service Pack 1:

1. Point your browser to http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en.
2. Click Download. The File Download dialog box appears.
3. Click Save. The Save As dialog box appears.
4. Navigate to the location where you want to save this file and click Save.

Note: The .NET ServicePack is 10.2 MB so, depending on the speed of your internet connection, it may take some time to download it.

1. Double-click the downloaded file from your location. A dialog box appears, asking if you want to install the Microsoft .NET Framework 1.1 Service Pack 1.
2. Click OK. A service agreement appears.
3. Click I accept. The installation will proceed. When the installation is complete, a confirmation dialog box appears.
4. Click OK. The service pack is installed. You will need to restart your computer in order for the update to be completed.

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