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Company > Our Customers > Customer Success Stories

Success Story: At Home Pet Sitters

Company Overview

Industry: Pet Sitting
Year Founded: 2000
Number of Office Employees: 2 employees
Number of Field Employees: 4 employees

Business Challenges

Prior to using ServiceCEO, At Home Pet Sitters used four different software programs for scheduling, dispatching, managing customers, and performing other accounting and administrative tasks. By using these disconnected programs, employees were forced to enter the same data in multiple locations resulting in unnecessary time spent managing their day-to-day business operations.

Why ServiceCEO?

After an extensive search for a new business management solution, At Home Pet Sitters selected ServiceCEO as its end-to-end business management program. According to President Cathi Denham, no other solution came close to offering the functionality and flexibility that ServiceCEO provided.

"The scheduling was totally flexible and being able to view all appointments or just each employee's appointments without doing double entry was perfect," says Denham.

Key Feature

Scheduling and Dispatching

Denham says "the scheduling feature is amazing!" ServiceCEO's scheduling capabilities enables At Home Pet Sitters to efficiently manage all of the company's scheduling and dispatching including recurring, recurring with no end date (great for daily walks), custom dates, weekly schedules, monthly schedules and much more. In addition, ServiceCEO allows At Home Pet Sitters to keep track of keys, alarm codes, addresses and other customer information that pertains to the care of the customers' home, pets and more. All the information is listed on the work orders and can be easily e-mailed to the actual pet sitters.

Time Savings

ServiceCEO's powerful scheduling and dispatching features along with its ability to efficiently create and manage work orders has helped At Home Pet Sitters save about 7 hours per day which allows Denham to focus on growing the company and providing top-notch customer service.

Savings Chart

At Home Pet Sitters

Headquartered in Savannah, Georgia, At Home Pet Sitters provides pet sitting and pet care services within the pet's home while families are away.

"This is the best money I've ever spent in my business. I wish I had invested in ServiceCEO even earlier when my company was smaller so that I would've been ready for when the business took off!"
Cathi Denham
President

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