Industry: Carpet Cleaning
Year Founded: 1995
Number of Office Employees: 2 employees
Number of Field Employees: 6 employees
A-Plus Chem-Dry was using an older software package called Camelot that was not meeting the company's business objectives. In particular, A-Plus Chem-Dry was in need of a more stable software program that could manage the company's scheduling and marketing campaigns to existing and potential clients. According to President Mark Jameson, the company also needed the ability to write custom reports and ease the administrative burden of transferring it's sales information to the company's QuickBooks accounting package.
A-Plus Chem-Dry selected WorkWave™'s ServiceCEO for its proven system stability and its ability to integrate seamlessly with QuickBooks. With one click of a button, A-Plus Chem-Dry can pass information from one program to the other. The integrated solution also includes built-in error checking. "One of the features that I enjoy most is that in the rare event that an error is present because I didn't set something up properly, the system does not crash. It simply excludes the problem record and then reports the problem and finishes all the remaining items to be transferred," Jameson says.
A-Plus Chem-Dry uses ServiceCEO with QuickBooks to track every area of its business and detailed set of financial statements that are used to track performance. Performance reports are then shared with technicians to evaluate current training needs. A-Plus Chem-Dry also uses this performance data to evaluate and develop marketing plans to specifically target any business areas that need attention. "Since it is so easy to transfer this information from ServiceCEO to QuickBooks, I can easily produce financial statements that allow us to compare and analyze our current performance with past history," he says.
Jameson also cites WorkWave's proven know-how and stability in the industry as well as the host of tools and training resources WorkWave makes available to customers, as key reasons A-Plus Chem-Dry selected ServiceCEO. "With all the videos and classes that you can take, it was easy to train our CSRs on the new system," he says.
Since using ServiceCEO with QuickBooks, A-Plus Chem-Dry has seen its revenues increase by over 30%.
In addition, by providing the ability to track field technicians while closing jobs and successfully integrating with QuickBooks billing system, ServiceCEO saves A-Plus Chem-Dry approximately 8 hours a day. This critical time savings enables Jameson and his employees to focus more on growing the company.
"By spending less time doing office work and more time working on growing my business, we have been able to implement more ideas in marketing and training. That means the phone rings more and our technicians are able to provide better customer service," Jameson says.
According to Jameson, ServiceCEO has really streamlined A-Plus Chem-Dry's end-of-day procedures. Closing out jobs and creating invoices has become "a SNAP!"
Providing the ability to track field technicians while closing jobs and successfully integrating with QuickBooks billing system, ServiceCEO saves A-Plus Chem-Dry approximately 8 hours a day. This critical time savings enables Jameson and his employees to focus more on growing the company.